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Rown Studios

Private Studios for Pilates Instructors

Privacy Policy

Last updated: 24 July 2026

Information We Collect

When you create an account and use Rown Studios, we collect the following information:

  • Your name and email address, provided during account setup
  • Scheduling data, including bookings, room reservations, and calendar events
  • Usage information, such as login timestamps and platform interactions, to maintain service quality
  • If you opt in to text message notifications: your mobile phone number, your SMS consent status, and the timestamp of your consent
  • If you send us a demo or contact request: your email address, plus the name, studio size, and feature interest you choose to tell us, so we can reply

How We Use Your Information

We use the information we collect to operate and improve the platform:

  • Account authentication and access control
  • Service delivery, including room scheduling and calendar synchronization
  • Communications such as booking confirmations, approval notifications, and service updates

Third-Party Services

Rown Studios integrates with the following third-party services to deliver core platform functionality:

  • Stripe for secure payment processing. Your payment information is handled directly by Stripe and is never stored on our servers.
  • Resend for transactional email delivery — sign-in links, booking notifications, and, when you send us a demo or contact request, both the internal notification to our team and the confirmation email back to you. Resend also stores that request as a contact record so we can follow up; it is marked unsubscribed and is not a marketing list opt-in.
  • ImprovMX for inbound mail forwarding on our own domain. Mail addressed to our public contact address — including the internal notification generated by a demo or contact request, which carries the name, email address, and studio size you submitted — is forwarded through ImprovMX to a mailbox we monitor.
  • Google Calendar for calendar synchronization, when you choose to connect your calendar.
  • Twilio as our operational SMS delivery provider, used solely to deliver the transactional booking notifications described below to opted-in users. Twilio does not use your mobile number for its own marketing.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

SMS / Text Message Notifications

If you opt in to text message notifications in your account settings, we will send you SMS messages about your own bookings (such as booking requests, confirmations, cancellations, and schedule changes). Message frequency varies with your booking activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by turning off text notifications in your account settings; reply HELP for help.

We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes. Your phone number and SMS opt-in status are used solely to deliver the booking notifications described above via our SMS service provider.

For a full description of how the opt-in works, including a screenshot of the consent checkbox, see our SMS opt-in process page.

Cookies

We use session cookies strictly for authentication and maintaining your signed-in state. We do not use third-party tracking cookies or advertising pixels.

Data Retention

Your account data is retained for as long as your account remains active. If you request account deletion, we will remove your personal data within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

Security

We take the security of your data seriously. Measures we employ include:

  • Encryption in transit using TLS between your browser and our servers, and between our servers and the third-party processors listed above
  • Role-based access controls to limit data exposure
  • Regular security reviews and infrastructure hardening

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time — including a demo or contact request you sent us. To exercise these rights, email us at privacy@rownstudios.com and we will respond promptly.

Contact

If you have questions about this privacy policy or how your data is handled, please contact us at privacy@rownstudios.com.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. If we make material changes, we will notify affected users through the platform. Continued use of the service after changes take effect constitutes acceptance of the revised policy.