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ROWN

Private Studios for Pilates Instructors

Terms of Service

Last updated: October 2026

Acceptance of Terms

By accessing or using the Rown Studios platform, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use the platform.

Description of Service

Rown Studios provides a scheduling and room management platform for independent Pilates instructors operating within shared studio spaces. The platform facilitates room booking, calendar coordination, instructor management, and related administrative functions.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

  • Provide accurate and complete information when setting up your account
  • Maintain only one account per person
  • Notify the studio owner promptly if you suspect unauthorized access to your account

Acceptable Use

You agree to use the platform only for its intended purpose of studio scheduling and management. You must not:

  • Attempt to gain unauthorized access to any part of the platform or its systems
  • Interfere with or disrupt the operation of the service
  • Use the platform to transmit harmful, fraudulent, or unlawful content
  • Reverse-engineer, decompile, or attempt to extract the source code of the platform

Scheduling and Bookings

All bookings made through the platform are subject to room availability and studio owner approval. The studio reserves the right to approve, reject, or cancel bookings at its discretion. Cancellation rules and fees are set out in the Cancellations section below.

Room Bookings, Pay as You Go and Membership

Rooms are booked one hour at a time. Every session starts on the hour and runs 55 minutes. The last 5 minutes are for wiping down. This section applies to every room booking made this way, in place of the cancellation, late-cancellation fee, saved card and refund rules elsewhere in these terms. Those rules still apply to bookings made before this section took effect.

  • Book as you go: you pay for each session when you book it.
  • Members pay a monthly fee, billed automatically until cancelled, for lower hourly prices, longer bookable hours and weekly repeat bookings. A one-off session is paid when you book it. Each date in a weekly repeat booking is charged to your saved card 22 hours before it starts.
  • Cancelling: cancelling 22 hours or more before the session starts gets a full refund to your card, or costs nothing if the session has not been charged yet. Inside 22 hours, the session is paid and is not refunded, including when you don't attend.
  • Failed charges: if the charge 22 hours before a session fails, we email you and try again 12 hours before it starts. If that charge also fails, the session is released.
  • When the studio cancels: a booking the studio cancels is refunded in full.
  • When a membership ends: sessions after its last paid month are released.
  • Saved card: the card you pay with is saved for your future studio bookings, including sessions charged 22 hours before they start. You can replace it at any time from the billing portal in your account.

Tip: Set a 24-hour cancellation deadline for your own clients. That leaves you 2 hours to cancel the matching Rown Studios booking for free. Rown Studios's cancellation deadline stays at 22 hours before the session.

Payment Terms

Memberships, session packs, hourly room charges, and fees are billed through Stripe. By purchasing a membership or making a payment through the platform, you also agree to Stripe's terms of service. The studio owner sets pricing, membership structures, and billing cycles; the amounts that apply to you are shown before you buy and on every invoice.

  • Session packs are paid up front. Each booked session uses one credit.
  • Flat monthly memberships are billed automatically on each billing cycle until cancelled.
  • Hourly memberships are billed for room time after each class, at the hourly rate shown for the room, for the time you reserved.

Cancellations and Late-Cancellation Fees

You may cancel a booking at any time before it starts. The free-cancellation window is set per room, and the studio default is 12 hours before the session start. A room's window applies to both cancelling and rescheduling. Cancellations made inside that window, and no-shows, are late cancellations:

  • Hourly memberships: you are charged the room's hourly rate for the session time you booked, as if the class had taken place.
  • Session packs: the session credit is used and is not returned.
  • Flat monthly memberships: no additional charge.

Late-cancellation fees apply only to cancellations you initiate, including cancellations sent to us by a booking tool connected to your account. If the studio cancels a booking, no fee is charged. The studio owner may waive a fee at their discretion.

Saved Payment Methods and Automatic Charges

When you purchase a membership or session pack, the card you pay with is saved to your account so that hourly room charges and late-cancellation fees can be charged to it automatically after they arise. Each charge appears on a Stripe invoice sent to your email address. You can view, replace, or remove your saved card at any time from the billing portal in your account. If no card is saved, or a charge to your card fails, the invoice is emailed to you and is due within 7 days.

Refunds, Disputes, and Unpaid Balances

Memberships, session packs, room charges, and fees are non-refundable. Unused sessions and membership time are not refunded or credited. The studio owner may, at their sole discretion, waive or refund a charge; nothing in these terms obliges them to do so.

While any invoice on your account is unpaid, you cannot book rooms or purchase new memberships until the balance is settled or waived by the studio owner. A payment you dispute with your card issuer is treated as unpaid until the dispute is resolved in the studio's favour or the amount is paid. Unpaid balances remain owed after your account is closed.

Intellectual Property

The Rown Studios platform, including its design, software, text, graphics, and other content, is the property of Rown Studios and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the platform without prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Rown Studios shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform. Our total liability for any claim arising under these terms shall not exceed the amount you have paid to Rown Studios in the twelve months preceding the claim. The platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

Termination

Either party may terminate this agreement at any time. The studio owner may deactivate or suspend your account if you violate these terms or if your engagement with the studio ends. Upon termination, your right to access the platform ceases immediately. Provisions that by their nature should survive termination, including limitation of liability and governing law, will remain in effect.

SMS Terms

By opting in to text message notifications in your account settings, you agree to receive recurring transactional account notifications from Rown Studios about your own bookings (booking requests, confirmations, declines, cancellations, and schedule changes). These messages are not promotional. Message frequency varies with your booking activity. Message and data rates may apply. Consent is not a condition of using the platform. Reply STOP to cancel at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how your mobile information is handled, and our SMS opt-in process page for how the opt-in works.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts located in the State of California.

Contact

If you have questions about these Terms of Service, please contact us at hello@rownstudios.com.